Terms and Conditions
Itineraries are correct at the time of publishing and may differ slightly to those featured in the brochure. Occasionally our itineraries change as we make improvements based on comments from past travellers and our own research or there are changes in the offerings from operators we use. If we are unable to utilise a product, service or activity detailed in our itinerary, a suitable alternative will be offered where possible.
Itineraries may vary and/or attractions be substituted for any cause including seasonal conditions, weather extremes, natural disasters, cultural issues. All activities in individual itineraries are included unless otherwise stated as own expense.
All optional activities listed must be paid direct to the operator and are subject to seasonal conditions, operator availability and time constraints and are not guaranteed.
Pricing is valid for travel on tour dates as outlined on our tour pages. Rates are quoted in AUD inclusive of GST and are correct at time of publication. Prices can be subject to change at the discretion of Lirrwi Tourism. No responsibility is accepted by Lirrwi Tourism for unforseen omissions or misrepresentation of touring partners.
- 100% payment is required at least seven (7) days prior to tour date.
- Payments are to be made in advance unless credit terms have been agreed
- Payment can be made via Electronic Funds Transfer (EFT) or Direct Deposit.
- A 2% surcharge will apply to all credit card transactions.
- Failure to adhere to the payment policy may result in the cancellation of your booking.
Due to the extensive organisation involved with touring, a strict cancellation fee will be applicable to compensate for costs and lost revenue. Once a booking is made the following cancellation fees will apply:
- Greater than or equal to 31 days prior to tour date will not incur any cancellation charges.
- Between 30 days and7 days prior to tour date 25% cancellation fee
- Between 6 days and 2 days prior to tour date 50% cancellation fee
- Within 2 days of tour date 100% cancellation fee
No refunds can be made if pax fail to join a tour, join after departure, or leave prior to conclusion,
The above cancellation fees are in addition to fees which may be levied by accommodation house properties, travel agents or third party tour and transport operator cancellation fees. Please note: Kangaroo Island airfare is non-refundable. It is necessary to reconfirm tours 48 hours prior to travel – failure to do so may result in the booking being cancelled and fees charged.
Please note: Tour partner and accommodation provider cancellation fees may vary from the above and are subject to change at any time. These are available on request from our Reservations Team.
CONDITIONS OF TRAVEL
Lirrwi Tourism reserves the right to alter the route or itinerary of any of its tours to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. Components of trips are weather dependant and Lirrwi Tourism cannot be held liable if trip components are not available on the day of travel. Lirrwi Tourism cannot guarantee pick up or drop off times and is not liable for passenger failure to connect with other services or any associated costs resulting from such delays. We accept no responsibility for loss or damage to personal belongings or baggage.
The Aboriginal components of our tours are subject to cultural conditions. Participants may be absent due to cultural commitments with minimal prior notification and Lirrwi Tourism reserves the right to amend the itinerary in these circumstances with no obligation to refund.
Whilst we make every effort to safeguard our passengers, Lirrwi Tourism cannot be held liable for any damage, injury or loss of any kind caused by or resulting from any act or omission by its employees, agents or contractors. Passengers should note that remote travel involves a higher than normal risk and a signed release will be required from all participants before departure. Lirrwi Tourism also assumes no responsibility for any act of negligence, act or omission whatsoever by any company whose services are used as part of packages provided, including but not limited to activity and accommodation providers.
MINIMUM PASSENGER NUMBERS
Tours require a minimum number of passengers to operate. Minimum passenger numbers differ between tours and operators and are subject to change at any time. In circumstances where minimum numbers are not reached an alternative may be offered or a smaller vehicle used. If a tour is cancelled due to minimum passenger numbers not being reached, passengers will be offered an alternate tour option or be provided with a full refund.
Travel insurance is NOT included in the tour price. Lirrwi Tourism strongly recommends that passengers arrange their own travel insurance to cover against illness, injury, loss/damage to personal belongings and not being able to travel on the confirmed departure date.
PICK UP AND DROP OFF POINTS
All pick up and drop off locations and times published are an estimate only and are subject to change at short notice. Passengers will be advised of correct details at the time of reconfirmation.
CHILD POLICY/AGE RESTRICTIONS
Children under 10 years of age are not recommended to travel on any tour. Individual requests may be considered on a case by case basis by Lirrwi Tourism. Children aged 10-15 years receive a discount on some tours, Children 16 years or older pay full adult fare.
FITNESS & PARTICIPATION
Our tours are active and most require a reasonable level of mobility. Few locations we visit have wheelchair access.
NOTE: Tours are conducted in remote areas with only basic facilities and limited communications links to the outside world. If you have any doubts about the suitability of your clients please check with Lirrwi Tourism as we reserve the right to assess suitability to participate at check-in. Guests may be expected to help with the preparation of food, washing of dishes and general assistance as directed by the guides.
Our emphasis is on fresh food wherever possible and our meals are nutritious and varied. We cater for vegetarian and gluten intolerance – please advise at time of booking.
Luggage must be kept to a MAXIMUM OF 15kg in a backpack or soft overnight bag with a small day pack for easy access to camera, sun block etc. It is recommended to plan ahead and arrange to store bulky with Lirrwi Tourism.
Australian Government regulations prohibit smoking inside all tourist vehicles in Australia (smoking should be limited to designated stops and be done discreetly when in camp.
Much of East Arnhem Land is alcohol free. It is prohibited to take alcohol on any tours. There are licensed venues in Nhulunbuy where alcohol may be consumed on premise. Takeaway alcohol requires a permit from the NT Department of Justice in Endeavour Square, Nhulunbuy.
Lirrwi Tourism may refuse to carry a person whose behaviour is detrimental to the enjoyment of the group. By travelling with Lirrwi Tourism, you agree to accept the authority of the guide and accept their decisions. Staff members are entitled to a safe working environment and our passengers to a great travel experience. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in removal from the trip. If a guide requires a passenger to leave the trip, no refunds will be given and that passenger will be responsible for their own travel costs and arrangements from that point.