Terms and Conditions 


Itineraries 

Itineraries are correct at the time of publishing and may differ slightly to those featured in the brochure. Occasionally our itineraries change as we make improvements based on comments from past travellers and our own research or there are changes in the offerings from operators we use. If we are unable to utilise a product, service or activity detailed in our itinerary, a suitable alternative will be offered where possible.

Itineraries may vary and/or attractions be substituted for any cause including seasonal conditions, weather extremes, natural disasters, cultural issues. All activities in individual itineraries are included unless otherwise stated as own expense.


OPTIONAL ACTIVITIES

All optional activities listed must be paid direct to the operator and are subject to seasonal conditions, operator availability and time constraints and are not guaranteed.


PRICES

Pricing is valid for travel commencing 1 January 2012 to 31 December 2012. Rates are quoted in AUD inclusive of GST and are correct at time of publication. Prices can be subject to change at the discretion of Lirrwi Tourism. No responsibility is accepted by Lirrwi Tourism for unforseen omissions or misrepresentation of touring partners.


PAYMENT POLICY

100% payment is required at least seven (7) days prior to departure. Failure to adhere to the payment policy may result in the cancellation of your booking. 


CANCELLATION POLICY

Due to the extensive organisation involved with touring, a strict cancellation fee will be applicable to compensate for costs and lost revenue. Once a booking is made the following cancellation fees will apply:

  • 48 Hours - 30 Days 25% of Fare
  • 24 Hours - 48 Hours 50% of Fare
  • Within 24 Hours 100% of Fare

If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund can be made. The above cancellation fees are in addition to fees which may be levied by accommodation house properties, travel agents or third party tour and transport operator cancellation fees. Please note: Kangaroo Island airfare is non-refundable. It is necessary to reconfirm tours 48 hours prior to travel – failure to do so may result in the booking being cancelled and fees charged.

Please note: Tour partner and accommodation provider cancellation fees may vary from the above and are subject to change at any time. These are available on request from our Customer Service Team.


CONDITIONS OF TRAVEL

Lirrwi Tourism reserves the right to alter the route or itinerary of any of its tours to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. Components of trips are weather dependant and Lirrwi Tourism cannot be held liable if trip components are not available on the day of travel. Lirrwi Tourism cannot guarantee pick up or drop off times and is not liable for passenger failure to connect with other services or any associated costs resulting from such delays. We accept no responsibility for loss or damage to personal belongings or baggage.

The Aboriginal components of our tours are subject to cultural conditions. Participants may be absent due to cultural commitments with minimal prior notification and Lirrwi Tourism reserves the right to amend the itinerary in these circumstances with no obligation to refund.


LIABILITY

Whilst we make every effort to safeguard our passengers, Lirrwi Tourism cannot be held liable for any damage, injury or loss of any kind caused by or resulting from any act or omission by its employees, agents or contractors. Passengers should note that remote travel involves a higher than normal risk and a signed release will be required from all participants before departure. Lirrwi Tourism also assumes no responsibility for any act of negligence, act or omission whatsoever by any company whose services are used as part of packages provided, including but not limited to activity and accommodation providers.


MINIMUM PASSENGER NUMBERS

Tours require a minimum number of passengers to operate. Minimum passenger numbers differ between tours and operators and are subject to change at any time. In circumstances where minimum numbers are not reached an alternative may be offered or a smaller vehicle used. If a tour is cancelled due to minimum passenger numbers not being reached, passengers will be offered an alternate tour option or be provided with a full refund.


TRAVEL INSURANCE

Travel insurance is NOT included in the tour price. Lirrwi Tourism strongly recommends that passengers arrange their own travel insurance to cover against illness, injury, loss/damage to personal belongings and not being able to travel on the confirmed departure date.


PICK UP AND DROP OFF POINTS

All pick up and drop off locations and times published are an estimate only and are subject to change at short notice. Passengers will be advised of correct details at the time of reconfirmation.


CHILD POLICY/AGE RESTRICTIONS

Children under 10 years of age are not recommended to travel on any tour. Individual requests may be considered on a case by case basis by Lirrwi Tourism. Children aged 10-15 years receive a discount on some tours, Children 16 years or older pay full adult fare.


FITNESS & PARTICIPATION

Our tours are active and most require a reasonable level of mobility. Few locations we visit have wheelchair access.

NOTE: Tours are conducted in remote areas with only basic facilities and limited communications links to the outside world. If you have any doubts about the suitability of your clients please check with Lirrwi Tourism as we reserve the right to assess suitability to participate at check-in. Guests may be expected to help with the preparation of food, washing of dishes and general assistance as directed by the guides.


MEALS

Our emphasis is on fresh food wherever possible and our meals are nutritious and varied. We cater for vegetarian and gluten intolerance – please advise at time of booking.


LUGGAGE

Luggage must be kept to a MAXIMUM OF 15KGS in a backpack or soft overnight bag with a small day pack for easy access to camera, sun block etc. It is recommended to plan ahead and arrange to store bulky with Lirrwi Tourism.


SMOKING

Australian Government regulations prohibit smoking inside all tourist vehicles in Australia (smoking should be limited to designated stops and be done discreetly when in camp.


DRINKING

Much of East Arnhem Land is alcohol free. It is prohibited to take alcohol on any tours. There are licensed venues in Nhulunbuy where alcohol may be consumed on premise. Takeaway alcohol requires a permit from the NT Department of Justice in Endeavour Square, Nhulunbuy.


BEHAVIOUR

Lirrwi Tourism may refuse to carry a person whose behaviour is detrimental to the enjoyment of the group. By travelling with Lirrwi Tourism, you agree to accept the authority of the guide and accept their decisions. Staff members are entitled to a safe working environment and our passengers to a great travel experience. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in removal from the trip. If a guide requires a passenger to leave the trip, no refunds will be given and that passenger will be responsible for their own travel costs and arrangements from that point.